Professional carpet cleaners near me faq | The King of Clean Enumclaw

As the saying goes "if your 5 minutes early you are late, if you are on time you are late, if you are 30 minutes early you are on time."  We understand everyone likes to plan their day out and I am sure we have all had that one tech that shows up late.  We do our very best to be either early or on time so that you can enjoy the rest of your day.  Our techs will call you as they are on their way to let you know that they are coming.  Should there be a set back they will notify you as well, and if they are running early they will once again call you.  We are all about open communication so that way our clients can relax and know when to expect us.

We do move some furniture such as end tables, coffee tables, chairs and some couches.  We will not move beds, dressers, book shelves, entertainment units or any heavy furniture or items of extreme value whether its monetary or personal or family heirlooms.  We ask that the homeowner move those items.

No, you do not need to leave your home while we are cleaning, we prefer that the homeowner remain at the house while we are their. This way we can address any concerns or questions that the homeowner might have while we are cleaning.  Also we prefer to do a walk through with the home owner when we are finished so that we can assure the home owner is satisfied with the work.  Your satisfaction is our priority!

In some cases there is a travel charge

It usuallys take anywhere from 2 to 4 hours, this is a rough estimate.  Depending on how dirty the carpet is and if there are any trouble spots that require some extra TLC.  This will also vary on if the home is prepped for our arrival and what cleaning method the home owner chooses.

We understand life throws curve balls and it can be out of our control.  We do ask as a courtesy to our clients that if you need to cancel an appointment that you call as early in advance as possible and to not wait until the day before or the day of the appointment.  This will allows us to fill that vacancy or to give that appointment to another client.  

While we do our very best to get every single stain out we can not promise that we can.

We can definitely apply deodorizer to your carpet, we carry a couple different fragrances, we are very mindful about sensitivities. If this is something you would like - please ask us about it, and if their are any sensitivities please let our tech know.

We will conduct a walk through to get a idea of what your carpet needs.  We do offer a couple cleaning methods just like a car wash has 3 options.  We have a maintenance option for those that get their carpets cleaned at least 2x or more a year. We offer the deep cleaning, this is for those with carpets that haven't been cleaned in a year or more or they have pets or heavy traffic in the home or they are moving out.

We do offer Scotchguard for your carpet and area rugs.  We also offer a stain protectant for your furniture.

Yes you can.  We will clean the area rug first and than move it to another location to dry and then we will clean the carpet. You do not want to lay the area rug back down on the carpet until the carpet is dry, this prevents the issue of mildew.

Yes you can, we can either provide shoe covers for you or if you have a house pair of slippers those work just as well.  

Unfortunatly there is not much we can do in this area.  Now if the wrinkles appear after we clean normally this is a strong indicator that the carpet needs to be restreched, it is nothing we did.  Now if there are wrinkles before we get there we can still clean the carpet but just now those wrinkles or waves might get bigger but will relax as the carpet dries.

This is what we call "wicking", this occurs if a stain has seeped in to the padding of the carpet, or if a spot has been improperly cleaned.  The best way to describe wicking is like a candle.   The wax is the carpet pad and the wick is the carpet.  Once you light the wick or in this case clean the carpet it has a tendency to pull things up from the pad just like when the wax begins to melt it gives off a fragrance.  The way to fix this is to either flush the pad or repeated cleanings or to flash dry the carpet after cleaning by using a fan on that spot.

Area rugs should only take a couple of hours to dry, any longer than that and there could be issues that arise.

Steam cleaning will not damage your area rugs.  Before we start to clean any area rugs we take the time to inspect the rug and to check the care tag on the back side of the rug to ensure that we follow the care guidelines to ensure that we do not cause any damage and to get your area rug as clean as possible.

This varies on how well it has been taken care of and maintained.  While we cant perform miracles we do our very best to give you the results that you and your home deserve.

This varies depending on type of area rug and its location in the home,  high trafficed area rugs should be cleaned often to prevent any fiber damage

Prep the areas that are going to be cleaned, this includes moving any furniture, picking up any large debris,  have an idea of where your trouble spots might be so that the tech can address them.  Last but not least give your carpets, area rugs a good vaccuming

Additional charges might and could include,  pet treatment, wax or gum removal, scotchguard, stain protectant, carpet brighitner, or sub surface extraction if you have severe pet stains or if you had a water leak and your carpet is soaked.

We use a special solution based on the tile we are cleaning, different types of tile require different solutions to clean.  We spray your tile down with a tile and grout cleaning solution and then we scrub your grout to ensure that we break up all of the dirt.  We then use a special tool called a tile spinner at roughly 1,200 psi and slowly going over all of your tile and grout. 

Depending on the amount of foot traffic depends on the frequency cleaning.  Tile that is found in kitchens, hallways, bathrooms should be cleaned at least once a year,  once again it depends on how much foot traffic goes across your tile.

This also depends on how heavily soiled your tile is, how much tile we are cleaning, and if there are any additional steps or processes that we have to do to ensure that we get your tile as clean as we possibly can.